How should I place my order?
When should I reserve?
Can I change or cancel items?
What is my responsibility for merchandise return?
Do you offer delivery?
What can I expect when the truck arrives?
By what time will delivery be made?
What if I do not use my rental items?
What about Shortages & Damage?
How and when do I pay?

How do I place my order?
You can place your order by phone or by filling out the Order Form and send by Fax (416 532 7833) or Email to (payment-info@alligatorpartyrental.com). If placed by fax or email you will be contacted the same business day. If it is a last minute order we strongly suggest you place your order by phone.

When should I reserve?
You can never plan too early to ensure availability. All rentals are reserved on a first come first serve basis. You will be asked to provide a credit card number at the time you reserve your rentals.

Can I change or cancel items?
All final changes must be made 48 hours prior to delivery or pick up. 72 hours cancellation is required prior to delivery or pickup during June and December. The purpose of this policy is to reduce the likelihood of errors, which can result from last minute changes. A 50% restocking charge will result on any items decreased or cancelled within 48 hours of delivery or pick-up and 100% if less than 24 hours LINEN CHANGES REQUIRE 5 DAYS NOTICE.

If your event is postponed or delayed due to weather you must let our office know 24 hours prior to your scheduled delivery date. If you provide a re-schedule date at that time cancellation policy will be waived. If no re-schedule date is provided 50% cancellation fee will be in effect. All re-schedule dates are subject to availability.

What is my responsibility for merchandise return?
All equipment including china, silver, and glassware should be scraped/rinsed free of food and repacked in the same containers they were received. Linens should be dry and refuse free to prevent mildew and staining. Damage to linens deemed to indicate misuse, such as cutting, burns, mildew or stains that cannot be removed, will result in replacement charges.

If our driver cannot locate the items or get access to where they are for some reason, the delivery fee will apply and be charged a second time for the return trip. We can usually accommodate special situations as long as we have advance notice.

Do you offer delivery?
Yes we do! We have a minimum order requirement of $100.00 and there is a $75.00 charge for delivery within the following boundaries:

West - Mill Road

East – McCowan Road

North - Steeles

South - Lakeshore

Any deliveries taking place outside of the designated boundaries are subject to additional charges.

All deliveries are made during our business hours. Customers are welcome to call on the day of delivery to inquire about drop off times. We will be able to offer an approximate window (AM/PM) for delivery.

What can I expect when the truck arrives?
All delivery and pick up charges are based on DOOR to DOOR service with normal main floor access. We strive to be flexible, if you are not able to be there to accept the delivery we are happy to leave the rentals in a suitable area such as a secure garage, a covered front deck or a covered back patio –weather permitting.

Tables, chairs, dishes, linens and most other equipment will be stacked in a mutually convenient location at ground level and pickup will be from the same area. Excessive stairs, walking distances, or elevator use may incur additional fees. All equipment must be re-folded and re-stacked as left by the drivers.

By what time will delivery be made?
Deliveries are made during regular business hours. While consideration will be given to customer requests, we can provide a "ballpark" time but cannot guarantee exactly when your delivery will arrive. Customers may call on the day of the event for the most up-to-date scheduling information.

What if I do not use my rental items?
Because your rented items are unavailable to other clients and must be reprocessed, full rental fees apply.

What about Shortages & Damage?
Immediately upon receiving your rental items, please check amounts and condition. Contact us if you find any discrepancies with what you ordered. Otherwise, we will assume everything is correct. You are responsible for all breakage, missing or weather damaged items. Full replacement costs will automatically be billed to your credit card.

How and when do I pay?
Payment is due before rentals are released. We accept Amex, Visa,  MasterCard or Cash with a VALID Credit Card. Please note that a Credit Card is required as security for every rental order – no exceptions. VISA/MC DEBIT not accepted as security.

Photo ID is required for all pick up orders.